Crown Paints Kenya PLC Domestic Shipping Policy

Shipment processing time

All orders within Nairobi are processed within 48 hours. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Nairobi

48 hours

For order value below Ksh. 4,500 flat shipping fee of Ksh. 200
OR
For order value above Ksh. 4,500 4.5% of total cart value

We do not offer delivery outside Nairobi however we have a dealer network across the country where goods can be bought. Please call this number to find out more: 0709 887000

Shipment confirmation & Order tracking

In order to check the status of your order, please call us to find out on 0709 887000

Returns, Damages & Refunds

If for any reason you are not happy with the order you have placed and would require a refund, you will have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. In case of damage in transit, a replacement will be issued within 2 days.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase

A cheque will be issued against the credit note of the items and provided within 2-3 days.

If the product is damaged after receipt, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

If you would require a refund before the item has been dispatched or delivered to you, then you will need to request for a refund stating your order number and submitting your refund request via the contact form on https://www.crownpaints.co.ke/contact-us/.

If anything is unclear or you have more questions feel free to contact our customer support team on 0709 887000.